Wealth Creators Inc

More Tips for Success

Fear of the Phone

Let’s face it. If we are going to be in business at some point or another you will have to TALK to the person who would like to be involved in your company or purchase your product. Most people have an inexplicit fear of the phone. That
being said, it is actually the fear of REJECTION that is the real culprit. So what do you do, how do you get past that fear? How do you get the phone to be your friend? Well, there is no magic pill. You are not going to become comfortable by sitting there looking at the phone. It will not make your calls for you. But you can practice, practice, and practice. And trust me you will become comfortable and you will get better and you will laugh in the face of your fear.

Here is the best part about the phone…..no one can see you!!! No one knows who you are. It isn’t personal. Now that you have some basic
training….. here are some things you should know right now and we will continue this throughout the week.

Never ask if it is a good time to talk. This gives the person a perfect excuse to end the call. If you are unsure if the person has time to talk, then state up front that the call will only take a few moments. Or ask if they have three minutes. If you do set a specific time then MAKE SURE YOU ONLY USE THREE MINUTES. This will show respect for that person’s time. If they truly do not have time or you have caught them
at a time where they can not focus on you and what you have to say, then set a better time to call them…don’t just say okay and hang up. Make sure you call back at the specified time.

Ask questions…people never hang up on themselves.

Use the persons name at least three times
in every phone call. Who doesn’t like to have their name said?

When greeting someone on the telephone, avoid using their last name. It makes the call seem too formal. Your objective should be to have a casual conversation, in the same way you would a good friend.

Use visually descriptive words to help paint a picture of what you are saying. No point in boring the person to sleep…. You want to keep them engaged.

When starting a new telephone conversation always give your first and last name and the company you are representing. Never assume the person you are talking to is going to recognize your voice or know only one person with that name.
Watch your facial expressions by placing a mirror in front of you when you talk. It’s amazing how they come through over the phone.

Add energy to your phone call by standing up. Nobody likes talking to a “blah” person. People who have good posture tend to come across more enthusiastic than those who don’t.

When you end a conversation, always summarize it in the same way you would end a live meeting by doing so you can prevent misinterpretation of your discussion. If you are going to call again, reaffirm the date and time of your next call. Get the person to write it down.

Always allow the person to have the final comment or question. Just because you have asked all your questions doesn’t mean the other person has asked all of theirs.

Avoid negotiating over the phone, use it as a means to introduce new information and follow up or confirm information.
Ask for feedback on your opportunity or business or website.

Ask if they have had a chance to see everything. Always send interested parties to your website, the corporate site give them the company call numbers so they can listen in and ask questions. Remember your first call
is to introduce yourself and lead them through the process.

NEVER use a speakerphone with someone even if they say it is fine. Speakerphones add to the perception that the conversation is not important enough to capture 100% of the person’s attention.

This is a start on building good phone habits. Use your introduction script even if you hate scripts. Only by practicing will it come out natural. And here is another tip. For the most part you will talk to approximately 100 people to get one or two interested people. Don’t give up. Success is a numbers game. The more you call the better your odds. The more people you introduce to your business, the more who will eventually become involved. Become a hunter.
Build trust and keep your promises.

Your Coach in Success
Marq
www.wealthcreatorsinc.com      877-644-7216

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